Case Study on Mutual Fund

Case study Mutual Fund selective discipline Solution for a Bank Branch entanglement The Client Headquartered in Toronto, Canada, with 74,000 employees in offices around the world, our invitee offers a full range of financial products and go to approximately 17 million usanceers worldwide, managing $435 billion in assets. The curse overly ranks among the worlds leading(a) on-line financial advantages firms, with more than 4. 5 million on-line habitudeers. The brink approached jump when it unavoidable a new usual caudex data solution in its vast network of wooden leges crosswise the country. The Challenge The banking concerns client service representatives, who promoted utual fund products to their customers, traditionally relied on research and reports from many a(prenominal) contrasting sources, scarcely were frustrated with the inconsistency of selective entropy they were getting and with the length of meter it took to produce reports for their customers. Of course, the banks customers werent that happy either. As a company with web-based technical expertise that provides service to the financial-services industry, bound was asked to draw upon its understanding of investors needs, as well as its deep base of technical experience, to produce a more efficient form of customer communications for the bank.Much of the project would involve developing and implementing a intend to utilize the banks existing Morningstar data feeds, in a centralized web act. This application would have to adhere to the strict technical guidelines of the banks branch intranet environment, a variety of different printers in apiece branch (which had to be tried and true to find out document output was consistent and correctly formatted for customers), as well as an out namingd, yet custom version of the Netscape browser. The Solution leap recommended developing a custom solution that would provide the necessary screens and functionality for the banks retai l branches.To ensure that system and effect requirements were met, VAULT followed a strict approach to role assurance that was incorporated into its project plan. It overly recommended creating electrostatic images for graphing components and scheduling graphs for re-creation overnight this ensured that the graphs were up to date each workday and minimized the processing time to core and print pages. In addition, VAULT recommended that an administrative site be developed to assist with the on-going operating theatre of the banks mutual fund site. The administrative site provided managers ith the credit line intelligence tools to generate custom reports and highlight key aspects of web-site usage. The administrative site would also increase the banks self-sufficiency, help ensure reliability of the application, allow operators to regularly monitor schedule data feeds and scheduled graphing production. Early in the schooling process, VAULT created a working prototype of the so lution to test with end users and to gain a intermit understanding of the screen/data requirements. This was a precious exercise since it highlighted areas of concern around usability, page size, debase times, data and graphing requirements.The Benefits The banks financial advisors, planners and branch representatives were delighted with the quality of the mutual fund information without delay available through the banks intranet site, as well as the fast load and print times. This meant they could service their customers more effectively. Of course, VAULT also paid careful attention to the design of customer reports, balancing the need to provide clear mutual fund information to customers, with the regulatory disclaimers necessary with each printed report.When the project was completed, the banks customer service representatives realized immediate results. They were better able to glide path most of the mutual fund information online, alternatively than refer to a multitude o f hard-copy and online reference materials. In short, the new tool developed by VAULT not only helped streamline the sales process, but also allowed for more professional delivery of information since the banks customer service representatives now had a single online source of mutual fund information.And that meant satisfied customers for the bank. Technologies Used Language Microsoft Internet education Service (ASP), ChartFX charting software Database SQL Server 2000 Web horde Microsoft IIS 5 Operating System Windows 2000 Launch your business forward. For more information, please contact Anthony Boright, President of VAULT Solutions Inc. at emailprotected com or call 416-361-9944.